FAQ

About Us

Tell us more about Ellysage!
Ellysage is a global online store providing affordable fashion-forward apparels. Ellysage is based in Singapore and sources and manufactures products from all over the world. We are a dedicated team that believes in running our business with sincerity and hard work. We believe in constant innovation and continuous improvement in our company, our website, and our operations, so as to bring to you a better shopping experience. We aim to one day become the online store known for unparalleled customer service.

How can Ellysage keep their prices so affordable?
We have considerable experience and knowledge of the textile industry and global markets. We buy large quantities direct from suppliers, with few middlemen, hence reducing our costs. Operationally, we are permeated by cost-consciousness at every level, allowing us to reduce unnecessary expenses, improve our efficiency and effectiveness, resulting in us being able to provide customers with the best prices possible.

 

Orders

Help me understand the ordering process on Ellysage
With an account, you can check the status of your order anytime by checking your order history. We have a total of 10 order statuses used on our site to guide you through the various stages of your order:

Pending - you have checked out your order and have chosen to make payment via Internet Banking or ATM Transfers (Singapore only). Your order will remain open for 12 hours allowing you sufficient time to make the transfer, should you need to head down to your nearest ATM or if your online banking website is not in service. If you need more time to make payment, please email us with your order number. Once you have made payment, you can update it in the comments section of your order. 

Awaiting Payment Verification - you have made payment and your order is pending our verification of your payment. 

Payment Verified - the team at Ellysage has verified your payment.

Processing - your order is being packed in our warehouse and will be dispatched within 1-2 days. At this stage, you will be notified on the expected date of dispatch. For example, "We are preparing your order for mailing on 26 March, Wednesday." 

Processing (Far East Plaza) or Processing (JEM) - your order is being packed in our warehouse and will be couriered to the respective self-collection locations. At this stage, you will be notified on the expected date of collection. For example, "We are preparing your order for self collection (Far East Plaza) from 31 March, Monday. You will be notified via email once your parcel is ready for collection."

Dispatched - your order has been dropped off at the post office or at the respective self-collection locations. All local parcels mailed via normal postage comes with a Certificate of Posting (COP) which will be made available upon request. All local and international registered parcels will include the registered article number in the order history for your tracking needs.

Incomplete Address - our team takes the initiative of checking your shipping address before dispatch and if we suspect that your address is missing a block or unit number, we will contact you via email.

Inventory Check - our team takes the initiative of checking all items before mailing it out. In the event that we find a defective item, we will notify you via email. You will be given the option of choosing another item, or receiving a refund.

Returned Parcel - occasionally, parcels fail to deliver for a variety of reasons (no such name/company, incorrect/insufficient address, refused, letterbox full/faulty, etc). When we receive a returned parcel, we will notify you via email.

 

International Orders

Do you ship internationally?
Yes we do! All orders are sent via SingPost and comes with a tracking number. International postage rates are charged based on the number of items per order. Import duties may be charged on your parcel when it reaches your country and must be paid by the recipient. Customs policies vary from country to country and you should contact your local customs office should you have any questions relating to customs charges.

 

Returns & Exchanges

Find out more about our Returns & Exchanges here.

 

Delivery

Which courier do you use?
All orders are shipped from Singapore via Singapore Post.

What are your shipping rates?
Shipping rates are charged based on the number of units purchased. You can find our detailed shipping rates here.

 

Payment

What are the payment options available?
We accept Debit and Credit Card payments via PayPal. With PayPal, you are able to check out your order and receive confirmation much faster, giving you a hassle-free shopping experience.

For customers without a debit or credit card, we also accept Internet Banking and ATM Transfers from all Singapore bank accounts. For the convenience of all our customers, all orders placed on Ellysage.com will remain open for 12 hours, allowing you sufficient time to make the funds transfer, should you need to head down to your nearest ATM or if your online banking website is not in service. Once payment has been made, simply update your order with the date and time of transfer, as well as the transaction reference. For ATM transfers, you will be required to upload a photo of the transaction receipt. If payment details have not been updated after 12 hours, Ellysage may cancel your order at our discretion, allowing other online shoppers the opportunity to purchase the product. Should you need more than 12 hours to make payment, kindly contact us with your order number and one of our friendly staff will assist you going forward.

 

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