Order Tracking

With an account, you can check the status of your order anytime by checking your order history. Below are the order statuses used by Ellysage:

Pending - you have checked out your order and have yet to make payment for it. All orders will be open for 12 hours. If you need more time to make payment, please email us with your order number. Once you've made payment, you can update it in the comments section of your order.

Awaiting Payment Verification - your order is pending our verification of your payment. 

Processing - your order is being packed in our warehouse and will be dispatched within 1-2 days.

Dispatched - your order has been dropped off at the post office. All local parcels mailed via normal postage comes with a Certificate of Posting (COP) which will be made available upon request. All local and international registered parcels will include the registered article number in the order history for your tracking needs.

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