Delivery & Returns

Delivery

All orders are shipped from Singapore via Singapore Post.

Sundays and Singapore public holidays are not classified as shipping days, please allow an extra working day for shipments.

 

Shipping Rates

Singapore
Ellysage offers 5 delivery options for all our customers to cater to your various needs. 

1. Normal Postage - 3-5 working days. A certificate of posting will be provided upon request for all orders mailed via normal postage.  Due to size and weight constraints, for purchase of 6 items and above, your order might be split into 2 parcels. Accordingly, 2 certificates of postings will be issued.

2. Registered postage - 2-4 working days. A tracking number will be provided for all orders mailed via registered postage and will be updated in each order once the order has been dispatched. Due to size and weight constraints, for purchase of 6 items and above, your order might be split into 2 parcels. Accordingly, 2 registered article numbers will be issued.

3. SmartPac - 1-2 working days. A tracking number will be provided for all orders mailed via SmartPac and will be updated in each order once the order has been dispatched. Due to size and weight constraints, for purchase of 3 items and above, your order might be split into 2 or more parcels. Accordingly, 2 or more registered article numbers will be issued.

4. Self Collection (Far East Plaza) - From 1 May 2013, customers can collect their orders from Blogshopping, Far East Plaza, #01-34. Orders that have been submitted and paid for by Friday 2330hrs can be collected from Blogshopping on the following Monday. Far East Plaza is located at 14 Scotts Road, Singapore 228213.

5. Self Collection (JEM)  - From 21 October 2013, customers can collect their orders from Blogshopping, JEM, #04-07. Orders that have been submitted and paid for by Friday 2330hrs can be collected from Blogshopping on the following Monday. JEM is located at 50 Jurong Gateway Road, Singapore 608549.

 

International Orders
International postage rates are charged based on the number of items per order. Each order will be sent via our SingPost and comes with a tracking number. More information on exact transit times are provided here. Please contact us if you have any other inquiries. The following postage fees are in Singapore Dollars (SGD).

Import duties may be charged on your parcel when it reaches your country and must be paid by the recipient of the parcel. Customs policies vary from country to country and you should contact your local customs office should you have any questions relating to customs charges.

Air Mail (4-12 days)

 

 

Tracking Your Order

Orders delivered with a tracking code can be tracked here. Below is a step-by-step guide on how you can track your order.

Step 1: Go to www.singpost.com and at the left column, click on the icon "Track Item" 

Step 2: Enter your registered article number in the box shown below and click the "Track Item" button. Your tracking code should start with RC and end with SG

 

Returns

Every item is checked carefully before mailing. In the event that you receive a defective product, please immediately contact us at sales@ellysage.com with your order number and photos of the defective area. 

If it is eligible for an exchange, you may request for your preferred exchange item and do a 1-for-1 exchange at Blogshopping at Far East Plaza or JEM. This method of exchange is highly recommended as it is fast and secure. You will be able to check the item before taking it back with you.

In the event that you are unable to do the exchange at our retail locations, you may mail it back to us. From 11 March 2014, we will not be able to compensate for postage fees nor envelope fees incurred in shipping back the item to us. 

 

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