OUR STORE AT ION ORCHARD OFFICIALLY CLOSES ON 13 FEBRUARY 2017

FAQ

Shipping

1. Can I have my parcel delivered to a different address?

Yes, each registered account may have five different addresses saved for future orders to be sent to different addresses.

2. What are your shipping rates? (Singapore)

Enjoy complimentary normal postage on all orders, with no minimum spend. Registered Courier is available at $3 per order, free with a minimum $100 purchase in a single order.

  Price Delivery Duration Tracking
Normal Postage Free Letterbox 2-5 working days* None
Registered Courier $3 Door-to-door 1-2 working days* Yes

 

Due to size and weight constraints, for purchase of 6 items and above, your order might be split into 2 parcels.

*Saturdays, Sundays, and Singapore public holidays are not classified as shipping days, please allow an extra working day for shipments.

3. Can I self-collect my order? (Singapore)

You can collect your order from our office during regular operating hours. You may authorize someone else to collect your order in your place. 

Location: 21 Bukit Batok Crescent, Wcega Tower, #12-74, Singapore 658065

Operating Hours: Mondays to Fridays, 0900hrs to 1800hrs. We are closed on public holidays.

4. How do I track my order? (Singapore)

All orders shipped with Registered Courier comes with a tracking code that is stored in your order history. This same tracking code is also emailed to you.

Below is a step-by-step guide on how you can track your order.

Step 1: Go to http://www.roadbull.com and click on the button "Track Your Order"

Step 2: Enter your tracking number in the pop up box shown below and click the "Track Your Order" button. 

Occasionally, you may have to wait up to 24 hours after your order has been posted before the tracking details will be available on their system.

5. What are your shipping rates? (International)

Enjoy flat rate courier delivery shipping on all international orders. 

  Price Duration Tracking
Malaysia, Brunei S$10 1-5 working days* Yes
Rest of Asia S$25 4-10 working days* Yes
Rest of the World S$35 7-14 working days* Yes

 

Due to size and weight constraints, for purchase of 6 items and above, your order might be split into 2 parcels.

Import duties may be charged on your parcel when it reaches your country and must be paid by the recipient of the parcel. Custom policies vary from country to country and you should contact your local customs office should you have any questions relating to customs charges.

*Saturdays, Sundays, and Singapore public holidays are not classified as shipping days, please allow an extra working day for shipments.

6. How do I track my order? (International)

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