FIND US AT METRO CENTREPOINT LEVEL 3

FAQ

Shipping

1. Can I have my parcel delivered to a different address?

Yes, each registered account may have five different addresses saved in their address book.

2. What are your shipping rates? (Singapore)

Enjoy complimentary normal postage on all orders, with no minimum spend. Registered Courier is available at $3 per order, free with a minimum $100 purchase in a single order.

  Price Delivery Duration Tracking
Normal Postage Free Letterbox 2-5 working days* None
Registered Courier $3 Door-to-door 1-2 working days* Yes

 

Due to size and weight constraints, for purchase of 6 items and above, your order might be split into 2 parcels.

*Saturdays, Sundays, and Singapore public holidays are not classified as shipping days, please allow an extra working day for shipments.

3. Can I self-collect my order? (Singapore)

You can collect your order from our office during regular operating hours. You may authorize someone else to collect your order in your place. 

Location: 21 Bukit Batok Crescent, Wcega Tower, #12-74, Singapore 658065

Operating Hours: Mondays to Fridays, 1100hrs to 1700hrs. We are closed on public holidays.

4. How do I track my order? (Singapore)

All orders shipped with Registered Courier comes with a tracking code that is stored in your order history. 

Step 1: Go to http://www.singpost.com/ and click on the button "Track Items"

Step 2: Enter your tracking number in the pop up box and click the "Check Item Status" button. 

Occasionally, you may have to wait up to 24 hours after your order has been posted before the tracking details will be available on their system.

ELLYSAGE uses SmartPac by SingPost to courier your items. In the event that no one is home to receive the delivery, the postman, having access to your letterbox from the back, will leave the parcel in your letterbox for you. This eliminates the need for you to reschedule a delivery, or collect your parcel from the post office. 

5. What are your shipping rates? (International)

Enjoy flat rate courier delivery shipping on all international orders. 

  Price Duration Tracking
Malaysia, Brunei S$10 1-5 working days* Yes
Rest of Asia S$25 4-10 working days* Yes
Rest of the World S$35 7-14 working days* Yes

 

Due to size and weight constraints, for purchase of 6 items and above, your order might be split into 2 parcels.

Import duties may be charged on your parcel when it reaches your country and must be paid by the recipient of the parcel. Custom policies vary from country to country and you should contact your local customs office should you have any questions relating to customs charges.

*Saturdays, Sundays, and Singapore public holidays are not classified as shipping days, please allow an extra working day for shipments.

6. How do I track my order? (International)

All orders shipped with Registered Courier comes with a tracking code that is stored in your order history. 

Step 1: Go to http://www.singpost.com/ and click on the button "Track Items"

Step 2: Enter your tracking number in the pop up box and click the "Check Item Status" button. 

Occasionally, you may have to wait up to 24 hours after your order has been posted before the tracking details will be available on their system.

x


   LOG IN